TIBCO EAI Support Role

Position Description

This is a key position in the support for TIBCO BusinessWorks and related products for major Australian based clients. The support engineers' responsibilities will include the following:

• Analysing and troubleshooting customer reported problems on TIBCO BusinessWorks and related products.
• Providing first line phone/ e-mail consultation to debug customer problems of increasing levels of complexity.
• Keep current with the latest supported product technology.
• On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources.
• Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner.
• Utilize test equipment and configurations in lab for simulation of real problems.
• Accurately and completely document problems, their solutions, and defects in the call tracking system.
• Provide advice and guidance for customers on improvements to operational aspects of their TIBCO implementation

Key Selection Criteria:

• Relevant degree (BS in CS, EE, Computer Engineering or similar)
• Demonstrated practical work experience in the software industry
• Demonstrated practical work on TIBCO solutions
• Pro-active self-starter
• Exceptionally motivated
• Work well under pressure
• Enjoy working with clients and is customer driven
• Excellent written and verbal communication skills essential
• Strong technical knowledge
• Team player
• Capacity to travel